Last-minute cancellation

If you need to cancel your stay at Erjavčeva mountain hut, the cancellation conditions depend on how and where you made your reservation. Direct reservations and reservations made through third-party booking platforms are handled differently.

We work with third-party booking services such as Booking.com, Airbnb and other reservation or payment providers. If your booking was made through one of these platforms, the cancellation, refund and payment rules are normally handled according to the terms shown on that platform at the time of booking.

Bookings Made Through Booking.com, Airbnb or Other Platforms

If you booked through Booking.com, Airbnb or a similar third-party service, please check the cancellation policy in your booking confirmation first. These platforms may apply their own cancellation rules, service fees, payment processing rules or refund procedures.

We do not fully control transactions, platform fees, payment processing fees or refund procedures charged or retained by third-party services such as Booking.com, Airbnb, PayPal, Stripe, Bentral or similar providers. For this reason, refunds for third-party bookings must usually follow the conditions of the platform where the reservation was made.

If your reservation was made through a third-party platform, the safest option is to manage the cancellation directly through that platform. This helps avoid misunderstandings and ensures that the cancellation is recorded correctly in their system.

Direct Reservations on Our Website

If you made your reservation directly on our website, www.erjavcevakoca.com, we may be able to offer more flexible options, depending on the season, the timing of the cancellation and our availability. Cancellation is possible from 5-7 days before arrival.

In the low season, we will usually try to help you find a new date if possible. In the high season, especially for last-minute cancellations, the reservation deposit may be kept because it is often too late for us to resell the bed or room.

What Counts as a Last-Minute Cancellation?

A last-minute cancellation is a cancellation made shortly before arrival, when the accommodation has already been reserved for you and other guests may have been refused. This is especially important during weekends, holidays and the main hiking season on Vršič Pass.

Last-minute cancellations are difficult for mountain huts because beds are limited, the season is short and weather, transport and staff planning depend on confirmed reservations. For this reason, last-minute cancellations may result in the loss of the deposit or other cancellation costs, depending on the booking channel and reservation conditions.

Snow and Road Conditions Are Not Automatically a Reason for Free Cancellation

Snow on the road or winter conditions on Vršič Pass are not automatically a reason for free cancellation. In winter, the road may be officially restricted, partly closed or marked as difficult, but it can still be maintained, cleared or accessible depending on current conditions.

Before cancelling because of the road, please check our live road conditions at Vršič Pass, the live cameras from Vršič Pass and contact us directly. We can explain the current local situation better than a general road sign or old online information.

In some winter or low-season situations, we may also help arrange local transport, taxi support or snowmobile transfer, depending on weather, safety, road access and availability. This must always be arranged with us in advance.

Changing Dates Instead of Cancelling

If you booked directly with us and you cannot come on the planned date, contact us as soon as possible. When possible, especially outside the high season, we prefer to help guests change the date instead of cancelling the reservation completely.

Date changes depend on availability, season, room type, group size and how late the request is made. During busy periods, date changes may not always be possible.

How to Cancel Correctly

If you need to cancel, please use the same channel through which you made the reservation. If you booked through Booking.com, Airbnb or another platform, cancel through that platform. If you booked directly with us, contact us through our contact page.

Please include your name, reservation dates, number of guests, booking channel and reservation reference if available. This helps us find your booking faster and avoid mistakes.

Simple Rule

If you booked through a third-party platform, the platform cancellation policy applies. If you booked directly with Erjavčeva Koča, contact us as soon as possible and we will explain the available options. The earlier you contact us, the more likely it is that we can help.